We make mistakes. If you spot an error in our articles or think our coverage is unfair, we want to know. Equally, if you have a problem with a lottery operator—a ticket dispute, a prize claim, or a complaint about their service—we can point you to the right authority.
- Start by contacting us. If something we published is wrong or misleading, email [email protected]. We aim to respond within three business days and will publish a correction if we got it wrong.
- Contact the operator directly. We do not sell lottery tickets and cannot resolve disputes about prizes, ticket validity, or refunds. If your complaint concerns a Golden Casket or The Lott product, use their official contact channels at thelott.com/contact-us or goldencasket.com. Work through their complaints process first.
- Escalate to the regulator. If the operator has not resolved your complaint within a reasonable timeframe, contact the Office of Liquor and Gaming Regulation (OLGR Queensland). OLGR oversees licensed lottery operators in Queensland and investigates complaints about misconduct. They publish a formal complaints form on their website.